Our commitment to resolving customer complaints
We are committed to providing high-quality products and services for all our customers. Of course, as Bathrooms, Kitchens and Bedrooms go into properties of all types and ages; it can be complicated. We recognise that very occasionally things can go wrong.
If you have a query or complaint, we want to know as soon as possible to help us put things right promptly.
Just contact our Customer Care Team with your details and a description of your problem. We are here for you from 9am to 5.00pm Monday-Friday:
Call us: 01709 588822
Email us: firstname.lastname@example.org
Write to us: Platinum Interiors – Customer Services
Miners Lodge, Doncaster Road, Mexborough, South Yorkshire, S64 0BF – MAP
Whenever you contact us, we will:
- Let you know we’ve received your query
- Tell you who will be responsible for investigating along with their contact details
- Endeavour to return phone calls and emails within one working day
- Do everything we can to resolve things as quickly as possible
- Do what we can to attend within fourteen days if a visit to your property is needed
- Keep you regularly informed of progress throughout
If you’re unhappy with the way things have been resolved or you have a complaint about your experience with us, we will review your complaint in line with our relevant Complaints Procedure. You can find a copy of our Complaint Procedures here.